Q: Is there an easy way to transfer funds between my checking and savings accounts?
A: You can easilytransfer funds for free on qualifying accounts with Bank-By-Phone or through our internet banking.
Q: What's the minimum amount needed to open a savings account?
Q: What's the minimum amount needed to open a checking account?
A: $300 for all accounts there is no minimum balance requirement for Senior Citizens.
Q: Is my deposit account insured by the FDIC?
A: Yes. The FDIC insures up to $250,000per ownership type.
Q: What type of identification do I need to open an account?
A: When you open an account, we will ask to see two forms of identification (one primary and one secondary) from each
accountholder. The types of identification that are accepted are:
Primary Identification Driver's license;State identification card;U. S. Passport;U. S. Military ID;Foreign passport with valid visa (non-resident alien); *Accepted for In-person accounts only.Resident alien card ("green card") and foreign passport.
Secondary Identification A recent utility bill (cellular phone bills are not accepted);Copy of the customer's lease agreement;Voter's registration card;Library card;Student ID card;Employee card;Current (within 30 days) pay stub - Must be issued by the employer identified on the account information sheet or loan application.
Q: How can I find my checking or savings account routing number?
A: The routing number is the first nine digits on the lower left hand corner of your checks, and pre-printed deposit slips.
Q: I lost my ATM card. How do I get a new one?
A: Call us at 1-312-738-4956, 1-773-262-6400 or Toll Free 855-MakeitNRB so we can deactivate your ATM card as soon as you realize that it is missing. Once you have done this, you can obtain a new ATM card by visiting our office and we will replace it for a $5 fee.
Q: What are the minimum system requirements to use Internet Banking?
Product Operating System Supported Browsers
Internet Banking All Microsoft Windows Internet Explorer 5.5 service pack 2 or higher
Netscape Navigator 4.7, 5.0, 7.0or higher
America Online 6.0, 7.0, 8.0, 9.0 or higher
Apple MAc Internet Explorer 5.0 and higher
AOL 5.0 or higher
Safari 1.2.4 or higher
Q: What do I do if I forget my password for Internet Banking?
A: There are two ways to reset your password.
1. If you have set up the three challenge questions during your first login to Internet Banking. You will have to answer all three questions correctly and then follow the on screen directions.
2. You can also call one of our customer service representatives at 1-312-738-4956, 1-773-262-6400 or Toll Free 855-MakeitNRB and ask to have your password reset.
Q: Can I still use your Bank-by-Phone service?
A: Yes, our Bank-by-Phone service is still available. Please dial 1 (866) 757-7162 and follow the instructions.
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